Privacy Policy

Last updated: 15 January 2026

Data Controller Information

This privacy policy explains how flyingfbvi SARL ("we", "us", "our") collects, uses, and protects your personal information when you visit our website or use our services. flyingfbvi SARL is the data controller responsible for your personal data.

Data Collection

We collect personal data that you provide directly to us and information that is automatically collected when you visit our website. The data we collect includes:

• Contact Information: Name, email address, phone number, and business details when you submit enquiry forms or contact us
• Business Information: Details about your beauty business, including type, size, current marketing platforms, and specific requirements
• Technical Information: IP address, browser type, device information, and website usage data collected through cookies and analytics tools
• Communication Data: Records of correspondence when you contact us via email, phone, or through our website forms

How We Use Your Information

We use the personal data we collect for the following purposes, and how we use your information depends on the legal basis for processing:

• Service Provision: To provide platform analysis services, respond to enquiries, and deliver tailored recommendations for your business
• Communication: To communicate with you about our services, respond to your questions, and provide customer support
• Business Operations: To manage our relationship with you, process payments, and maintain business records
• Website Improvement: To analyse website usage, improve our services, and enhance user experience
• Legal Compliance: To comply with applicable laws, regulations, and legal obligations
• Marketing: With your consent, to send you information about our services and industry insights

Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

• Consent: When you have given clear consent for us to process your data for specific purposes
• Contract: When processing is necessary for the performance of a contract with you
• Legitimate Interests: When processing is necessary for our legitimate business interests, such as improving our services
• Legal Obligation: When we need to process data to comply with legal requirements

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner. For detailed information about the cookies we use, please see our Cookie Policy.

Data Sharing and Disclosure

We do not sell your personal data to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our website and providing services
• Legal Requirements: When required by law, regulation, or legal process
• Business Transfers: In connection with any merger, sale, or transfer of company assets
• Consent: When you have given explicit consent for sharing

International Data Transfers

As we operate within the European Union, your data is primarily processed within the EU/EEA. If we transfer data outside the EU/EEA, we ensure appropriate safeguards are in place to protect your information in accordance with GDPR requirements.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. Specifically:

• Client Data: Retained for the duration of our business relationship and for 7 years thereafter for legal and accounting purposes
• Enquiry Data: Retained for 3 years from the date of enquiry
• Website Analytics: Retained for 26 months as per Google Analytics default settings
• Marketing Data: Retained until you withdraw consent or for 3 years from last interaction

Your Rights

Under GDPR, you have the following rights regarding your personal data:

• Right of Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data in certain circumstances
• Right to Restrict Processing: Request limitation of processing in certain situations
• Right to Data Portability: Request transfer of your data to another organisation
• Right to Object: Object to processing based on legitimate interests or for marketing purposes
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, regular security assessments, and staff training on data protection.

Third-Party Services

Our website may contain links to third-party websites or services. This privacy policy does not apply to these external sites. We encourage you to review the privacy policies of any third-party services you access through our website.

Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children under 16. If you believe we have collected information from a child under 16, please contact us immediately.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "last updated" date.

Contact Information

If you have any questions about this privacy policy, wish to exercise your rights, or have concerns about how we handle your personal data, please contact us:

Supervisory Authority

If you believe we have not addressed your concerns adequately, you have the right to lodge a complaint with the Luxembourg National Commission for Data Protection (CNPD) or your local data protection authority.

Commission Nationale pour la Protection des Données (CNPD)
15, Boulevard du Jazz
L-4370 Belvaux
Luxembourg
Website: cnpd.public.lu